FAQs & Policies

FAQs

  • Check-in anytime after 3pm on the day of your arrival!

    Our busy cleaning schedules mean we typically can’t accommodate many early check-ins, but if you’re in the area early, let us know and we’ll send you some fun recommendations in town. We’ll give you a heads-up when your room is clean!

    Check-out is at 10am. Typically, we can’t extend check-out times due to turnover schedules with our cleaners.

  • Our check-in process is contactless, so go ahead and check right into your cabin or suite upon arrival using the information sent to you by email.

Policies

  • Please carefully read our cancellation policy prior to booking. If you have any questions about these policies, please give us a call! To save any misunderstanding, we would be grateful if you can observe the following:

    Refundable (Flexible) Rate Reservations:

    • We will collect a valid credit card at the time the reservation is made

    • Reservations can be cancelled or modified with no penalty or fee up until 72 hours before your check-in (3pm local time at the hotel, 3 days before your check-in date) at which time the reservation will be charged in full to the card on file

    • No modifications or refunds for cancellation will be permitted within 72 hours of your check-in time

    Non-Refundable (Discounted) Rate Reservations:

    • Your credit card will be charged in full for the reservation 24 hours after booking

    • You may modify your dates, cabin or room, and other reservation details for a modified stay of equal or greater value, up until 60 days prior to your arrival date (rate difference to be paid at time of modification), valid at any of our locations, reservations made within 60 days of check-in may not be eligible for modification

    • The reservation is not otherwise eligible for modification or refund

    If you booked through Airbnb, VRBO, Expedia, Booking.com or any other booking engine, additional or alternative cancellation policies may apply, please contact their customer support or give us a call with any questions.

    No-shows are charged in full and non-refundable.

    To cancel or request a modification to your stay: Please email us your cancellation request at info@field-guide.com or call us at (760) 260-8098. We'll confirm your cancellation via email after the reservation has been cancelled.

    Travelers Insurance: Life happens, and trips to the mountains can be unpredictable. We highly recommend adding travelers’ insurance to your reservation if you book a non-refundable rate either through a third party booking site (like Expedia or Booking.com) or with Spot Trip Insurance if you are booking with us directly—it’s an easy and affordable way to cover up to 100% reimbursement on all of your trip expenditures for unexpected life events that result in cancellation (like illness, natural disasters, jury duty, job requirements, and more) Check out https://www.getspot.com/trip-affiliates/field-guide for full terms, conditions, exclusions, and details. 

  • All reservations are charged in full 30 days before your check-in date.

    If a reservation is made less than 30 days in advance, the reservation is charged in full at the time of booking.

    Payment failures within 30 days of check-in are subject to cancellation. Don’t worry–we work hard to reach you for payment if anything is missing!

    Taxes & Fees: In addition to the base rate and cleaning fee, your reservation will include a state-specific tax paid directly to local and state tax boards. Reservations with approved dog(s) will also have a pet fee ($20 per dog per night).

  • If you’re staying in a pet-friendly unit and plan to bring your dog along, please read through, agree to, and share our pet policy with your group upon booking. $20/dog/night (two max).

  • If you’re staying in a cabin or suite with a hot tub, please read through, agree to, and share our hot tub policy with your group upon booking.

  • All of our buildings are smoke-free, including the interiors, porches, and decks. Please read our property-specific smoking policies on their dedicated websites.

  • Please see our property-specific websites for more!